At NUD (nud.gr), we prioritize customer satisfaction and aim to provide high-quality products with discreet, reliable service. Due to the nature of our products, we have specific policies regarding returns and refunds to ensure the safety and hygiene of all our customers. Please read the following policy carefully before making a purchase.
1. Return Eligibility
For hygiene and safety reasons, we do not accept returns or exchanges on the following items:
- Used or opened sex toys, lubricants, and intimate products.
- Lingerie and wearable items (unless defective upon arrival).
- Any product without its original, sealed packaging.
We only accept returns under the following conditions:
- The item is damaged or defective upon arrival.
- You received the wrong item due to a shipping error.
- The product is unopened, unused, and in its original packaging (applicable only in limited cases).
All return requests must be made within 14 days of receiving your order.
2. How to Request a Return
If your item qualifies for a return, please follow these steps:
-
Contact Us
- Email us at sales@nud.gr within 14 days of delivery.
- Include your order number, photos of the product (if defective), and a brief explanation of the issue.
-
Wait for Approval
- Our team will review your request within 2-3 business days.
- If approved, we will provide you with a return authorization and shipping instructions.
-
Ship the Product Back
- The product must be returned in its original packaging, unused, and undamaged.
- You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
3. Refund Policy
Once we receive and inspect your returned item, we will process a refund under the following conditions:
✔ Full Refund – If the product is defective or we made an error.
✔ Partial Refund – If the item is returned but does not meet all eligibility criteria (at our discretion).
❌ No Refunds – If the item is opened, used, or returned in poor condition.
- Refunds will be processed to the original payment method within 5-10 business days.
- If you haven’t received your refund after 10 days, please check with your bank or payment provider.
4. Exchanges
We only offer replacements for defective or damaged items. If you need an exchange, please follow the return process above and indicate that you prefer a replacement instead of a refund.
5. Non-Returnable Items
To maintain hygiene and comply with health regulations, we do not accept returns or exchanges for:
- Opened or used sex toys, lubricants, or intimate products.
- Lingerie and personal wearables that have been tried on.
- Clearance or final sale items.
6. Order Cancellations
You may cancel your order before it is shipped by contacting us at [Your Support Email]. Once an order has been processed and dispatched, it cannot be canceled.
7. Contact Us
If you have any questions about our return and refund policy, please reach out to our support team:
📧 Email: sales@nud.gr
We are here to help and ensure you have the best shopping experience with NUD.